Terms and Conditions
Last updated: July 2026 · Applicable to customers in the United Arab Emirates
Welcome to Yasmina. These Terms and Conditions govern the sale of Yasmina smart speakers and related digital services to customers in the United Arab Emirates.
Product sales, order processing, and delivery in the United Arab Emirates are handled by ASSR TRADING L.L.C, a company registered in the United Arab Emirates.
Commercial Registration No.: 2105211
License # 726895
Phone No 971-4-2773117
By using this website or purchasing any Yasmina product, you agree to the terms below. Please read them carefully before placing an order.
1. General
1.1. This website offers Yasmina smart speakers and related digital services to customers in the United Arab Emirates.
1.2. All prices are displayed in UAE Dirham (AED). Prices are shown including VAT.
1.3. The current VAT rate applied is 5%.
1.4. Yasmina reserves the right to update offers, prices, or product information at any time without prior notice. The price applied to your order is the price displayed at the time the order is placed and confirmed in your order confirmation.
2. Orders and Payments
2.1. Orders are placed through this website and processed by ASSR TRADING L.L.C.
2.2. When you place an order, you are making an offer to purchase. The order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.
2.3. All payments must be made by credit or debit card through the secure payment gateway.
2.4. You will receive an email confirmation once your order has been successfully placed.
2.5. We reserve the right to cancel or refuse any order in cases of stock unavailability, suspected fraud, or incorrect pricing. Where an order is cancelled after payment, a full refund will be issued to the original payment method.
2.6. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
3. Delivery
3.1. Deliveries are fulfilled within the United Arab Emirates by a domestic courier. There are no geographic exclusions within the UAE.
3.2. Estimated delivery times:
- Dubai and Sharjah: 1–2 business days
- Umm Al Quwain, Ras Al Khaimah, Fujairah: 2–4 business days
- Abu Dhabi and Ajman: 2–4 business days
Delivery timelines may vary depending on location and accessibility.
3.3. Delivery charges are displayed at checkout before you confirm your order.
3.4. Delivery times are estimates. We are not responsible for delays caused by the courier, customs processing, or events outside our reasonable control, except to the extent such exclusion is not permitted by law.
3.5. The customer is responsible for providing a complete and accurate delivery address and an active contact telephone number. If the address is incorrect or incomplete, we are not responsible for the resulting delivery delay.
3.6. If our delivery team is unable to contact you within 14 days from dispatch, the order may be returned and a refund issued to the original payment method, less any applicable delivery costs incurred.
3.7. Returns and refunds are governed by the Refund Policy set out in this document.
4. Warranty
4.1. Each Yasmina device includes a limited warranty covering manufacturing defects only. The warranty period and terms are those provided by the local partner.
4.1.1. Warranty period: 1 year from the date of purchase.
4.1.2. This warranty does not cover damage due to misuse, accidents, or unauthorised repairs; normal wear and tear; or damage caused by improper installation or handling.
4.2. Warranty claims can be made by contacting yasmina-uae@assraljawal.com.
4.3. There is no local service centre in the United Arab Emirates. Devices accepted for warranty assessment will be shipped to the service location designated by us. Repair or replacement is handled on the same terms as the warranty above.
4.4. This warranty is provided in addition to, and does not affect, the consumer’s statutory rights under applicable UAE consumer protection laws.
5. Product Activation and Subscription
5.1. To activate and use Yasmina’s full range of voice and entertainment features, an active Yango Play subscription is required, as specified in the Yasmina product catalogue.
5.2. Subscription fees are not refundable. Returning the device does not automatically cancel an active subscription, and does not entitle you to a refund of subscription fees already paid. Subscription cancellation is handled separately in accordance with the subscription terms.
5.3. Where a device is returned and refunded under the Refund Policy, the refund covers the hardware purchase price only.
6. Use of Website
6.1. You must be 18 years or older to make purchases on this website.
6.2. Any misuse, unauthorised reselling, or unlawful activity is strictly prohibited.
6.3. All website content, including text, graphics, and trademarks, is owned or licensed by Yango Yasmina and may not be copied or reproduced without prior written consent.
7. Liability and Governing Law
7.1. While we make reasonable efforts to ensure the accuracy of all product and website information, we are not responsible for indirect, incidental, or consequential losses; delays or failures caused by factors beyond our reasonable control; or minor errors or omissions in product descriptions or pricing.
7.2. These Terms are governed by the laws of the United Arab Emirates, and any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.
7.3. Nothing in these Terms excludes or limits liability where such exclusion is prohibited under the laws of the United Arab Emirates, including liability for death or personal injury caused by negligence and any non-excludable statutory consumer rights.
8. Contact
For any questions, support, or warranty enquiries, please contact yasmina-uae@assraljawal.com.
